Tungsten VRS
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      Activate Kofax VRS Failed - A license for this serial number is in use on another machine first.

      PROBLEM:


      You are moving a standalone software code for VRS from one scan workstation to another and you receive the following error:


      mceclip1.png


       


      RESOLVE:


      Go to the previous workstation that had the VRS license and go to Kofax VRS Administation Console - License tab - Click Deactivate.


      You can now activate that license on the new workstation.

      Note: If you no longer have access to the workstation please send an email to support@genustechnologies.com with your VRS Part Number, Serial Number and Product Code. We will work with Kofax on getting that license deactivated so you can activate it on your new workstation.