Tungsten Import Connector
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      KIC EWS protocol to a Shared Mailbox using a Service Account

      Issue:


      Unable to connect to EWS with service account


      Resolution:


      Specify the user's full domain name in the 'User name' section of the mailbox settings. 


      Examples of User Name configurations:

      DOMAIN\user\SharedMailbox@domain.com

      DOMAIN\user@domain.com\SharedMailbox@domain.com
      (in this case, DOMAIN is ignored and @domain.com is used)

      DOMAIN\user\SharedMailbox
      (will work if DOMAIN == domain.com, which is not always the case)