KIC EWS Mailbox User Name Acceptable Formats

EWS Protocol requires that you use the following format when configuring your user name:

· DOMAIN\user\SharedMailbox@domain.com
· DOMAIN\user@domain.com\SharedMailbox@domain.com
(in this case, DOMAIN is ignored and @domain.com is used)
. DOMAIN\user\SharedMailbox
(will work if DOMAIN == domain.com, which is not always the case)
​

NOTE:  This will allow your organization to have the same user with multiple mailboxes and the mailbox is listed in the user name format.

Please contact support@genustechnologies.comgenustechnologies.com if further assistance is required.