Tungsten Capture
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      Activate License Server Grayed Out

      Issue:

      Users get the following error, and the license utility's Activate button is grayed out.

      Solution:

      Check the following registry key:

      Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Kofax Image Products\Ascent Capture Service\Licensing\Licensing Service

      Modify the "Enabled" Key to a value of "1"

      Restart the Kofax Capture Service and check if you can view your licensing now.

       

      If the above steps do not work, try the steps below:

      Ensure that the Windows Services (services.msc) is closed, and then refresh the license service by disabling and then re-enabling it.

      To disable the service, run the following command at the Run command prompt:
      aclicsrvcfg.exe /d
      To enable the service, run the following command at the Run command prompt:
      aclicsrvcfg.exe


      Could you verify that the Capture service is started, and then check to see if the menu is enabled?

      Reach out to support@genustechnologies.com if you are still running into issues.