Scan stays running in the background after closing out from the scan module.

Problem:

When a user completes scanning and closed out of the scan module. They get the following error when they try to scan a new batch: Scan is already running on this workstation. Only one instance is allowed.

Solution:

It was found that windows Virus & Threat protection settings - Real-time protection was causing scan to stay running in the background:

You will need to work with your windows administrators and/or IT Security team about adding exclusions for the scan.exe module. Refer to the following article from Tungsten Automation about whitelists and Anti-Virus exclusions: https://knowledge.kofax.com/bundle/z-kb-articles-salesforce4/page/19484.html

If you need further assistance, you can reach out to our support team by emailing support@genustechnologies.com