Scan stays running in the background after closing out from the scan module.

Problem:

When a user completes scanning and closed out of the scan module. They get the following error when they try to scan a new batch: Scan is already running on this workstation. Only one instance is allowed.

Solution:

It was found that windows Virus & Threat protection settings - Real-time protection was causing scan to stay running in the background:

You will need to work with your windows administrators and/or IT Security team about adding exclusions for the scan.exe module. Refer to the following article from Tungsten Automation about whitelists and Anti-Virus exclusions: https://knowledge.kofax.com/bundle/z-kb-articles-salesforce4/page/19484.html

NOTE: If you are on a VRS versions 5.3.0.0 - 5.3.0.2. There is a known bug that causes this issue as well. Please update your VRS version to 5.3.0.3 or Higher. You can find the latest VRS fix packs here

If you need further assistance, you can reach out to our support team by emailing support@genustechnologies.com