Article taken from the following Tungsten KBs:
https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce5/page/19691.html https://knowledge.tungstenautomation.com/bundle/z-kb-articles-salesforce7/page/33062.html
Issue
The Remote Synchronization Agent (RSA) is reporting an error message similar to the following, and fails to synchronize:
[4025] KdoLib: Cannot seize semaphore '<BatchClassName>' (1). It was previously locked by '<OtherBatchClassName>' LockID={82ca65e1-d71c-496c-b7c4-a14c1eb87889}
Solution
This can be resolved on the Remote Site and running the following SQL commands:
SELECT * from acsystem.dbo.xlock where abandoned = 1
This command will allow you to determine if there are abandoned locks that need to be removed.
To remove the abandoned locks, run the following command:
DELETE from acsystem.dbo.xlock where abandoned = 1
Please see link to SQL EZ Query Utility which allows you to run SQL queries without the need for the SA password: (Run the Utility in Administrator Mode)
For Capture 11.0,use this attachment: kieasyquery2018.zip
For Capture 11.1, use this attachment: kieasyquery_2022-01.zip
Please make a backup of the SQL Database before deleting records.
Please contact Genus Support if you have additional questions or concerns: support@genustechnologies.com
This applies to:
Kofax Capture Versions 11.0 and 11.1