Tungsten Import Connector
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      KIC - Conversion issues with large multi page tiff files.

      Problem:


      Document conversion errors happening on certain large files and logs showing errors like:


       Identify: memory allocation failed `C:\ProgramData\Kofax\KIC-ED\MC\Blobs\KofaxMerlinBlobFile

      Resolve:

      1. Open Message Connector Configuration
      2. Scroll down to the Document Conversion section and change Image to PDF from ImageMagick-32bit to ImageMagick-64bit

      mceclip0.png


      3. Restart Message Connector and KIC-Plugin services


      4. Test your import again.


      Note: This will only work if you have a 64bit system.