Tungsten Capture
      Back to home
      1. Knowledge Base and Help Center
      2. Tungsten Automation (Formerly Kofax)
      3. Tungsten Capture

      Kofax Capture Administration Module Crashes When You Try To Edit or Create New .NET Scripts.

      Issue:

      Kofax Capture administration module crashes when you try and edit or create new .net scripts.

      This is most likely due to having an unsupported Visual Studio version installed.

      There is a bug where Admin.exe will crash when you install an unsupported version of visual studio, which causes Admin to go into a non-responding status or crashes.

      Solution:

      If you are on KC 11.1.0:

      Update Kofax Capture 11.1 to the latest version: KC 11.1 with Service Pack 1 (Final version of KC should show KC 11.1.1.0.x

      If you are on KC 11.0.1.3 or below:

      Update Kofax Capture 11.0.1.x to the latest fixpack. KC 11.0.1.4 or upgrade to KC 11.1.1.0.x

      ---

      If you are unable to apply the fixes, use the following shell command to uninstall Visual Studio.

      C:\Program Files (x86)\Microsoft Visual Studio\Installer\InstallCleanup.exe"

      You can then re-install using a supported version of Visual Studio.

      Note: This will uninstall all visual studio installations.

      Additional Notes: It looks to be that the latest version of Visual Studio 2017 will cause Kofax Capture Version 11.0 to crash. You need to replace the following file: Microsoft.VisualStudio.Setup.Configuration.Native.dll located at C:\ProgramData\Microsoft\VisualStudio\Setup\x86 with an older version. Download DLL: Microsoft.VisualStudio.Setup.Configuration.Native.dll

      ---

      Kofax Capture 11.0 supports Visual Studio versions: 2005, 2008, 2010, 2012, 2013, 2015 & 2017.

      Kofax Capture 11.1 supports Visual Studio versions:  2012, 2013, 2015, 2017 & 2019.