Kofax Capture Export errors on large batches when exporting using the out of the box database export connector

Problem:

Customer reported that batches that had large amounts of pages would fail during export and in the error logs we can see errors similar to MultiTiff File: File Not Found.

Solution:

Run a process monitor trace to determine if something is locking the file.

1. In Administration module - confirm the image location that the database file export is set to export to and take note of the location.
2. Run Procmon trace and duplicate the error or send the same batch that errors out previously back into export (Unreject and then change queue back to export)
3. Watch the image location for the multi tif file being built and make note of the file name.
4. Once the batch errors out, stop the procmon trace
5. Set a filter in procmon and set Path Contains then image file name
6. You should see something similar to below: In this case the file ends with a "Sharing Violation" and MsSense.exe was the culprit in locking the file.

You will want to set exclusions for the image path as seen in the process monitor trace but in some cases the exclusions are not upheld by MsSense. The only solution was to disable the Windows Defender Advanced Threat Protection Serviceon the server itself for MsSense to not touch the files.

Please reach out to support@genustechnologies.com if you need further assistance.