Tungsten Capture
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      Kofax enhanced barcode scanning slowness

      When using enhanced barcodes with Kofax Capture, you may see a 10 to 15 second delay after clicking the Scan button or Scan Batch button in the Scan module.


      If so, this can be resolved by performing the following steps:


      1. Close all running Kofax Capture modules and services.


      2. If needed, upgrade Kofax Capture 10.0 to Service Pack 2, Fix Pack 3 or higher
      or upgrade Kofax Capture 10.1 to Fix Pack 1 or higher.


      3. Open the following file in a text editor such as Notepad (where is the hostname or IP address of the Capture Share): \\\CaptureSV\Config\ACConfig.xml


      4. Add the following line directly under the node in the ACConfig.xml file:
         <EBCAcquisition RestoreScannerSource="0" />


      5. Save the changes to the ACConfig.xml file.


      6. Restart the Kofax Capture service


      Please free to contact our support team at support@genustechnologies.com if you are needing further assistance.