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      Kofax Insufficient Volume Licensing - unable to scan

      Error:


      The licensing configuration does not support additional scanning or importing of image files.


       Insufficient volume licensing available - users are no longer able to scan


      Temporary Solution:


      Request a temporary license increase at this URL:


       http://activatelegacy.kofax.com/support/activationtemp/tempcode.aspx 


      You can obtain the necessary information for the form by launching the Kofax License Utility and go int to File > Activate. This will give you the Kofax Serial Number, Product Code and Machine ID


      Once you have made the request - you will be given an activation code at that URL to use when you activate the license. Copy that activation code and paste to notepad.


      Launch Kofax License Utility


      Take a screenshot of the currently licensing


      Go to File > Activate


      Click on 'Manual'


      Enter the activation code you have copied to Notepad


      Click Activate


      You should now see a volume count greater than 0 in the volume column of the licensing. Note the expiration date of that count.


      Permanent Solution:


      Contact sales@genustechnologies.com to order additional volume as soon as possible.