KTM & KC Validation - Change how "Open Next Batch Automatically" to open the oldest batch first.

PROBLEM

Kofax uses the following clause to determine which batch is opened next when the "Open Next Batch Automatically" is enabled.

ORDER BY sortPriority, sortProbablyInUse, ExternalBatchID

Some customers prefer the order to be by the batch creation date and this is possible since KC 10.2.x. Kofax has included a new feature and XML Element to the ACConfig.xml which could be applicable to controlling the First-in/First-out expectation of the Open Next Batch Automatically processes.

<BusinessServices OrderByCreationDate="1" />

SOLUTION

1. You will need to add this line: <BusinessServices OrderByCreationDate="1" /> to your ACConfig.XML file located at \\KofaxServerName\CaptureSV\Config

Example:

2. Restart the Kofax Capture Service and test.