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      Unable to activate Kofax VRS Server license

      Version: VRS Server 5.1.2


      Issue:


      Receive an error "unable to activate Kofax VRS server license" after installing the VRS Server. The Kofax VRS Repository Service and the Kofax License Service service have not been created. The Kofax License utility 'activate' is greyed out.


      Resolution:


      Windows API GetShortPathName on Windows Server 2016 with latest updates has changed its behavior. It did not return the correct value while shortening the path with spaces. Therefore, VRS Installer could not install Kofax VRS Repository Service, as well as Kofax License Service services.


      Please download the attached VRS package and follow the steps below:and un-block it if necessay (steps below):

      1. Un-block the zip file
        r-click on the zip file
        Choose Properties
        On the General tab - if there is a Security section - click 'unblock'
      2. Extract the VRSInstallUtil.exe from the package
      3. Copy the file
      4. Navigate to“InstallationDrive:\Program Files (x86)\Kofax\Imgctls\bin” folder.
      5. Rename the VRSInstallUtil.exe that is currently located in the folder
      6. Paste the newly copied VRSInstallUtil.exe in the the same folder
      7. Start an elevated administrative command prompt (cmd prompt should be titled 'Administrator Command Prompt') and run the following commands at that CMD window: "InstallationDrive:\Program Files (x86)\Kofax\Imgctls\bin\VRSInstallUtil.exe" -InstallVRSRepository
        "InstallationDrive:\Program Files (x86)\Kofax\Imgctls\bin\VRSInstallUtil.exe" -InstallVRSKsalService
        "InstallationDrive:\Program Files (x86)\Kofax\Imgctls\bin\Application\KSALicenseUtility.exe" /a
      8. Check to make sure the services are installed and running.
      9. Launch the Kofax License Utility and activate the license.