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Tungsten Automation (Formerly Kofax)
Genus Technologies
Media Upshot
Tungsten Automation (Formerly Kofax)
Tungsten Capture
Tungsten Transformation Modules
Tungsten Import Connector
Tungsten Front Office Server
Tungsten Analytics (Insight/Tungsten Analytics For Capture)
RPA
Tungsten PowerPDF
Tungsten Total Agility
Tungsten VRS
Export Connectors
IBM
IBM Content Navigator (ICN)
FAQ
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Knowledge Base and Help Center
Tungsten Automation (Formerly Kofax)
Genus Technologies
Media Upshot
Tungsten Automation (Formerly Kofax)
Tungsten Capture
Tungsten Transformation Modules
Tungsten Import Connector
Tungsten Front Office Server
Tungsten Analytics (Insight/Tungsten Analytics For Capture)
RPA
Tungsten PowerPDF
Tungsten Total Agility
Tungsten VRS
Export Connectors
IBM
IBM Content Navigator (ICN)
FAQ
Tungsten Automation (Formerly Kofax)
Kofax Fix Packs and Service Packs - Cumulative
What Kofax Capture (KC) and Transformation (KTM) Features Require Additional Licenses
How can I be informed about Kofax updates and/or changes?
Kofax services not starting automatically
Does Kofax Capture, VRS or Kofax Front Office Server (KFS) use MSXML4.dll
Kofax products and Apache Log4j2 vulnerability information
KTM & KC Validation - Change how "Open Next Batch Automatically" to open the oldest batch first.
PDF Version, Security, and Format Support for Import
Kofax Products End of Support
Error [7001] SALicClnt: Unable to connect to remote server
Location of Log Files for Kofax Products
Kofax Shared Licensing Considerations
Could not start unattended mode because VRS could not be properly configured
Deleting Batches stuck in Batch Manager
[4001] KdoLib: Error opening database... error: 0 - The client and server cannot communicate because they do not possess a common algorithm
Timelogger Tool to test performance and slowness issues
Tungsten upgrade installation is not able to connect to the existing database
Tungsten Capture
Unable to read multiple barcodes on the same document
PDF quality is worse when exported out of kofax.
Kofax Capture: Poor Quality PDF Image Output
Improving Kofax Capture scan PDF import speed
Kofax Capture PDF licensing
How to create searchable PDF with Kofax Capture?
Kofax PDF Generator Document Creation bug fix
Unable to open Scan module after installing OEM VRS
Release script error: Error invoking the CloseSetupScript() Method
Kofax Antivirus Info - including Win 10 Defender issue/ Bad Filename Error
Kofax Capture and MultiSubnetFailover Support
Kofax Capture Required Ports
Getting 3 errors when scanning in Kofax Capture.
How to import values in Kofax Capture field type
How To Update Export Connector Credentials for Multiple Batch Classes That Use the Same Export Connector Credentials
How do disable shared scanner profiles on remote sites
Activation code not licensed with installed version of Kofax Capture
Unable to select a valid source. Device is already reserved.
Kofax Licensing Internet Access?
Kofax Hardware Dongle Return Instructions
Testing KCNS Connection Issues
Kofax error: Release Script Component .ocx not registered
Kofax batches do not process immediately
What takes up a Kofax concurrent/full station license for KC & KTM
Kofax Insufficient Volume Licensing - unable to scan
Kofax Database Tables Not Being Populated
How to retain the Zoom type in Kofax Capture Validation
How to test a scanner's ISIS driver
Kofax Capture Size Limitations
Kofax Export Connector for Content Manager 8.6
How To Refresh Remote Site Batch Settings
Kofax Capture modules that require a license
Remote site RSA Agent Error - RSA Error - Access tp the path 'Global\CentralSiteMonitor' is denied
Kofax Modules crashing in Kofax Capture 10.2 Service Pack 1
How to Re-Install Kofax Hardware Key Drivers
How to change DPI settings
Kofax Capture Batch ID or Document ID needs to be changed
Kofax users can see all batch classes/modules
How to review & configure users and groups in Kofax
Kofax Capture Validation Script field is not executing default behavior
DBUtil error 7001: Unable to connect to the remote server.
Insufficient Licensing to run requested Module - Kofax Capture
Patch Code Separation Fails at Import
File size limitations for Kofax Capture and Default export connectors
Patch Code Separation not working in Scan Module
Kofax module unresponsive – will not launch
Kofax Capture Scaling issues due to scale and layout being increased
Using SSL for Kofax Capture Export Connector for IBM FileNet Content Manager
Kofax SBL scripting to be discontinued
Kofax enhanced barcode scanning slowness
Kofax XML autoimport replacement?
Kofax Capture Fix Pack/Service Pack Install
Kofax Scan: An Error occurred while importing the file.
How To Set Kofax Batch Class to Import Only
Dongle Licensing Activation - USB Hardware License key not recognized. The first two letters are reversed
Kofax Capture upgrade best practices
Unable to Configure Unattended Scanning
Windows Viewer Cannot Open Color or Grayscale TIFF Images Exported from Kofax Capture
Hidden Fields Not Exporting in KC 11
Delete Blank Pages without VRS Elite licensing
A "1" Being Appended to Documents Being Exported from Kofax Capture
Retaining batch class version options - pubtypes folder taking up a lot space.
How to remove export connector during batch import process
Error Message "You must reboot your system to continue the Capture installation" When Installing Kofax Capture
Kofax Capture database permissions
Kofax User Profile Lockout Recovery - SQL Database
How to update external field type address
Extension type not be found in content class INI file
Password does not meet Windows requirements KdoLib 4006 error installing Capture 11.1
Export Error Script 1 Data Output 5 Access to the path - error on Export
Scan.exe -I / KC Auto Import: ERROR CODE: 1058 MESSAGE: Auto-import of indexes is not currently supported for batch classes with multiple document classes or multiple form types.
Kofax Capture: Error 1722 when installing Service Pack
Kofax Capture Administration Module Crashes When You Try To Edit or Create New .NET Scripts.
How to move Kofax Capture database to another SQL server
KCNS Central and Remote site error: 401 - Unauthorized: Access is denied due to invalid credentials
Kofax Capture modules freezing or pop-up windows not displayed - Reset Registry Keys
How to move/migrate Kofax software license
KdoLib 4025 Cannot Seize Semaphore It was Previously Locked
KCNS Timeout / Maximum Request Length Exceeded for KCN Server Remote Site Synchronization
How to run a Repair and Compact on the Kofax Capture database
Duplicate Station ID
Batch Stuck in Progress
CM 8.1 export working directory issue
Kofax OnDemand Release Script codepage value
Kofax Capture Registry Permissions
Kofax Log File Info for Exported/Deleted Batches
Kofax Capture Highest Supported Version of SQL Server
Database compatibility with Kofax license version
Default DPI for PDF Documents Imported Using Software Import
Rubber Band OCR Crashes Validation with Auto-Recognition Zones
First page of a batch is not scanning
Is Kofax Capture 11.0 and Kofax Front Office Server (KFS) 4.3 compatible with Windows Active Directory (AD) 2019?
Kofax Capture PDF Generator step fails when converting a large image with "Non-supported image size" error
Unable to publish batch class - Fatal database error
KTM Validation Error when trying to open a batch in Batch Manager
Is Microsoft Access Database Engine 2010 Components Installed with Kofax Capture and Can We Uninstall it?
Troubleshooting Capture locked file issues during Export
Poor PDF quality after upgrading Kofax Capture to 11.1
Activate License Server Grayed Out
Locate the Image Directory in SQL Database (Kofax Capture)
License Utility does not show
Scan stays running in the background after closing out from the scan module.
Tungsten Capture - Opening Script error: Could not find directory
KCEC for Email Body text size limit and spacing issues
Is Kofax.DbLite.dll a Malicious .DLL file
Are multi-byte characters supported in Kofax Capture?
Is VRS required when you don't have a license for VRS Elite (Kofax Capture)
Overview of the Tungsten Kofax Capture Enhanced Bar Code (EBC) Engine
Scanner make and model mismatch after connecting to a new scanner. (Local Scanner Profiles)
Export Connector Password Not Updated: Kofax Capture Export Login Failure
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Tungsten Transformation Modules
Reset KTM Validation Settings
KTM Forms License vs KTM Unlimited Fields License
KTM Thin Client Validation Browser Compatibility
KTM Service Configuration - Batch processing polls
KTM Thin Client Only Showing Certain Batches
Validating numbers in KTM - periods turns into comma issue (Windows Region Settings)
Reset KTM Project Builder Settings
Isolated KTM Validation Issues/Crashes Affecting a Single User
Understanding KTM Server: Processing and Utilization
How to Set Search Limits on KTM Fuzzy Database
Retry or Refresh functionality in the event of a network or operation failure for KTM
Batches not getting automatically processed after Fix Pack/Service Pack applied
What are the major changes to look out for when upgrading Transformation Modules from 6.4 to 7.x.x
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Tungsten Import Connector
Kofax Import Connector (KIC) version check
Kofax KIC Supported Formats for Document Conversion
KIC 2.8 Concatenated PDF only failing when skip conversion is set up.
KIC - Conversion issues with large multi page tiff files.
Exit Code 255 Conversion Error and IOException with KFXConverter Log With Multiple KIC Instances
TLS error after updating to use TLS 1.2 only
Batch class unavailable for configuration - KIC
KIC stopped working – storage bin full
Convert KIC Storage.bin data list into a CSV/EXCEL format.
Kofax KIC Blob Cleanup
Reception Error / Bad Content
Scheduled Column in KIC Message Connector Monitor
KIC - Test folder import error
Moving KIC configurations to another server.
KIC 2.6 Fix Pack 1 Embedded .jpg Bug
KIC - format time from default 24 hour timestamp to 12 hours.
KIC EWS Mailbox User Name Acceptable Formats
Imported Attached Email Missing Email Header
How to omit conversion of file types in Kofax Import Connector
KIC plug-in timing out and not starting.
Batches are not being imported with Kofax Import Connector and the Message Connector Monitor shows "Could not import image"
KC Plug-In service will not remain started
Kofax Import and Conversion of XFA PDF forms
KIC EWS protocol to a Shared Mailbox using a Service Account
File format .png or .gif is not supported in Kofax eDocuments
Receiving "Email failed with error “50 -5.7.1 This message is not RFC 5322 compliant. There are multiple To headers.” in Kofax Import Connector
Kofax Import Connector (KIC) 2.11 stops polling emails with VRS 5.3
Increase Number of Messages polled in Import Connector
Import Connector 2.11 and VRS 5.3 Compatibility Issues
Tungsten/Kofax Import Connector System Limits
Message Connector's Storage Issue (Storage is full)
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Tungsten Front Office Server
Kofax Front Office Server (KFS) Error: Input String was not in a correct format
KFS - Input String Not in Correct Format Error
Tungsten Analytics (Insight/Tungsten Analytics For Capture)
Kofax Analytics Database Maintenance/Change
Event Sender Workflow Agent: "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected."
RPA
KCU (Kapow Compute Units) value assignment
What is Kofax Cognitive Document Automation (CDA)?
No available Automation device Using xxxx: No such cluster: Non Production1
Tungsten PowerPDF
Managing PowerPDF Licenses Across Workstations: Uninstallation and Reassignment/ Migrate PowerPDF licenses
Tungsten Total Agility
Digital Signature in PDF Being Removed After Image Processing in KTA
Unlocking KTA Transformation Designer projects
Kofax TotalAgility Clean-up task issues
Configuring a Loop Activity to Loop Through Documents In a Folder
Kofax KTA - Is there any way to increase timeout for DataAccess Activity?
Kofax TotalAgility KTA Configuration Editor Tool - Unable to edit Database server settings
KTA, Deleted Documents, and Document Retention Policy
How to find active jobs assigned to a person in Kofax TotalAgility
Kofax TotalAgility upgrade best practices:
TotalAgility Job Reassign permissions
KTA MSgraph Setup - Client Credentials
KTA 7.8.0 applying fix pack cause file import to not work.
Kofax KTA: CaptureDataExport has inconsistencies Error
KTA - How to loop through documents in a folder
KTA - Unable to log in with "Object reference not set to an instance of an object" error
How are documents and folders stored in TotalAgility databases?
Is TotalAgility Dependant on the C:\ Drive
KCKTM Converter error "...A class with the name "XYZ" already exists.
TotalAgility error: "The resource is not found."
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Tungsten VRS
Error contacting the license server. The license grace period will allow scanning to continue for up to 72 more hours.
Kofax VRS Versions
Network resource unavailable error when launching scan application with VRS
Fujitsu OEM VRS download link
Unable to activate Kofax VRS Server license
Eliminating Kofax VRS Out of Paper Error
Error calling OpenMcVRSscan 2nd time launching Scan Module
Kofax scanner compatability check
FPS Color: An unspecified error occurred. The image could be an unsupported format. Error -289
VRS licensing types
Scanning interval is slow on Fujitsu scanner
Scanned images showing VRS Elite DEMO stamp
How to have capture ignore concurrent VRS license
Uninstall VRS When Not Listed in Programs and Features
Hardware VRS not getting picked up. Showing CGA
Activate Kofax VRS Failed - A license for this serial number is in use on another machine first.
Where can I download the VRS Component Installer for my scanner?
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Export Connectors
FileBound Export Connector Error: FieldType is not "Unique"
Error during export when using Oauth Authentication in SharePoint export connector
Kofax Capture Export errors on large batches when exporting using the out of the box database export connector